Eshak 3D Gifts Shipping and Delivery Policy
1. Introduction
At Eshak 3D Gifts, we are committed to delivering high-quality, personalized 3D gifts in a timely manner. This policy outlines our procedures and guidelines for shipping and delivery to ensure a smooth experience for our customers.
2. Shipping Information
Shipping Areas:
We currently offer shipping throughout India. For international orders, please contact our customer service team to inquire about shipping options and costs.
Shipping Methods:
We use reliable courier services to ensure your order reaches you safely and on time. Shipping methods may vary based on location and delivery requirements.
Shipping Costs:
Shipping costs are calculated based on the weight of the package and the delivery location. The shipping cost will be displayed at checkout before you confirm your order.
3. Processing Time
Order Processing:
Orders are processed within 1-2 business days of receipt, subject to product availability and customization requirements. Customization may extend the processing time.
Production Time:
For personalized 3D gifts, please allow additional time for production. Production time typically ranges from [X] to [Y] business days, depending on the complexity of the customization.
4. Delivery Time
Estimated Delivery Time:
Delivery times vary based on the shipping method chosen and the delivery location. Estimated delivery times are as follows:
Local Delivery (Chennai): [3] business days
Domestic Delivery (Other parts of India): [3] to [7] business days
Tracking Your Order:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
5. Delivery Issues
Missing or Delayed Orders:
If your order does not arrive within the estimated delivery time or if you encounter any issues, please contact our customer service team for assistance. We will work with the courier service to resolve the issue as quickly as possible.
Incorrect Address:
Please ensure that the shipping address provided is accurate. Eshak 3D Gifts is not responsible for delays or issues caused by incorrect or incomplete addresses provided by the customer.
6. Signature Requirements
Delivery Confirmation:
Some deliveries may require a signature upon receipt. If a signature is required and no one is available to sign for the package, the courier service may leave a delivery notice with instructions for rescheduling the delivery or picking up the package from a local facility.
7. Returns and Exchanges
Return Policy:
Due to the personalized nature of our products, returns are not accepted unless the item is defective, damaged, or incorrect. Please refer to our Cancellation and Refund Policy for more details on returns and exchanges.
8. Contact Information
For any questions or concerns regarding shipping and delivery, please contact our customer service team:
Email: eshak3dgifts@gmail.com
Phone:7200785956
9. Changes to Policy
Eshak 3D Gifts reserves the right to modify this policy at any time. Any changes will be communicated to our customers via our website or other appropriate means.
10. Governing Law
This policy is governed by the laws of India. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Chennai.