Eshak 3D Gifts Cancellation and Refund Policy

1. Introduction

At Eshak 3D Gifts, we strive to provide our customers with high-quality, personalized 3D gifts. We understand that sometimes cancellations and refunds are necessary. This policy outlines our terms and conditions regarding cancellations and refunds to ensure clarity and fairness for our valued customers.

2. Cancellation Policy

Order Cancellation by the Customer:

Before Production Begins: Customers may cancel their order within 24 hours of placing it, provided that production has not yet started. To cancel, please contact our customer service team at [7200785956] with your order number.
After Production Begins: Once production has started, cancellations are not permitted. If you wish to cancel after production has commenced, you will be responsible for the full cost of the order.

Order Cancellation by Eshak 3D Gifts:

We reserve the right to cancel any order due to unforeseen circumstances or if we are unable to fulfill the order. In such cases, we will notify you as soon as possible and provide a full refund.

3. Refund Policy

Refund Eligibility:

Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receipt. We will require photographic evidence of the defect or damage. Upon verification, we will offer a replacement or a full refund.
Incorrect Items: If you receive an item that does not match your order specifications, please notify us within 7 days of receipt. We will arrange for a replacement or provide a full refund upon verification.
Change of Mind: Refunds are not available for change of mind after the order has been confirmed and production has started.

Refund Process:

Once a refund request is approved, the refund will be processed within 7-10 business days. The refund will be issued using the same payment method used for the original transaction.

4. Return Policy

Return of Items:

Due to the personalized nature of our products, returns are not accepted unless the item is defective, damaged, or incorrect. Please ensure all details are correct before confirming your order.

5. Contact Information

For any queries related to cancellations, refunds, or returns, please contact our customer service team:

Email: eshak3dgifts@gmail.com
Phone: 7200785956

6. Changes to Policy

Eshak 3D Gifts reserves the right to modify this policy at any time. Any changes will be communicated to our customers via our website or other appropriate means.

7. Governing Law

This policy is governed by the laws of India. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Chennai.